About our products
At Luxuryeyewear.net, we only stock genuine products and we buy them directly from the brands. We don’t deal with fakes and you will receive a certificate of authenthicity with every purchase.
Yes! We provide 2-years warranty for manufactury faults. If you’re having troubles with something unrelated please write an email to our customer service.
Yes! You can see how many units are in stock under theitem’s description. Our management system keeps the website updated in real time.
You can find the product’s measurements in the productdescription. However, if you need further help feel free to write us in the Live Chat box. We will get back at you asap!
No, you can’t buy spare parts on Luxuryeyewear.net, we are sorry.
No. Sorry but we don’t offer this service at the moment.
We accept payments through credit card (American Express,Maestro, Mastercard, Visa), Paypal, Apple Pay, Google Pay, Shop Pay, Bancontact and iDeal. We take your security very seriously, therefore your details are safe with us.
This depends on the method you have chosen at checkout. If your credit card is authorised, payments will be taken immediately. Otherwise, payment will not be taken and we will email you to let you know the issue.
Yes, your details are 100% safe with us. We use the safest systems online at the moment.
We are so sorry but we are not offering these services at the moment.
Shipping & delivery
All orders from Monday to Friday are dispatched the same day.
If you live in EU you should receive your package 24h after your order. For the rest of the world, the estimate delivery should take 3 business days. Please note that due to COVID-19, deliveries may be delayed for certain territores.
We only ship through courier express-delivery.
Of course! We will send you a shipping confirmation email once your order is on its way. Simply click on the “Track my order” button to view the up-to-date tracking.
Not yet, but we are working on it :)
Return & refund
If for any reason you’re not satisfied with your purchase, you may return the items unused and in original conditions within 30 days from your order (see the date on your order confirmation email). For further infos please take a look a tour refund policy page here.
It depends on where you live. Please write an email to firstname.lastname@example.org to receive further informations.
Usually it takes from 1 to 5 business days for your parcel to delivered back to Luxuryeyewear.net warehouse. We will send you an email as soon as we process it.
Your refund will be automatically sent back to the payment method you used in your original order. This procedure usually takes around 3 business days.
At the moment we don’t offer exchanges, sorry. The only way to have a new product is to wait for your refund and place a new order.