FAQ

Any question? If you can’t find an answer to your problem, please feel free to contact us at info@luxuryeyewear.net or drop us a line in the Chat Box. We we’ll get back at you as soon as possible!

About our products

How do I know if I am buying genuine eyewear?

At Luxuryeyewear.net, we only stock genuine products and we buy them directly from the brands. We don’t deal with fakes and you will receive a certificate of authenthicity with every purchase.

Do your glasses have a warranty?

Yes! We provide 2-years warranty for manufactury faults. If you’re having troubles with something unrelated please write an email to our customer service.

Are the products you’re selling immediately available for shipping?

Yes! You can see how many units are in stock under theitem’s description. Our management system keeps the website updated in real time.

How do I know if your glasses fit me?

You can find the product’s measurements in the productdescription. However, if you need further help feel free to write us in the Live Chat box. We will get back at you asap!

Can I see some review about your service before buying?

Of course! We have a dedicated Trustpilot page. You can find it here: Trustpilot

Can I buy spare parts (a single temple, screws, lenses etc.)?

No, you can’t buy spare parts on Luxuryeyewear.net, we are sorry.

Can I buy prescription glasses through Luxuryeywear.net?

No. Sorry but we don’t offer this service at the moment.

Payments

How can I pay for my purchase?

We accept payments through credit card (American Express,Maestro, Mastercard, Visa), Paypal, Apple Pay, Google Pay, Shop Pay, Bancontact and iDeal. We take your security very seriously, therefore your details are safe with us.

When will I be charged for my order?

This depends on the method you have chosen at checkout. If your credit card is authorised, payments will be taken immediately. Otherwise, payment will not be taken and we will email you to let you know the issue.

Are my personal details safe when ordering from Luxuryeyewear.net?

Yes, your details are 100% safe with us. We use the safest systems online at the moment.

I need to buy a gift for someone. Can you gift-wrap my order?

Can I purchase a gift card?We are so sorry but we are not offering these services at the moment.

Shipping & delivery

When will you ship my order?

All orders from Monday to Friday are dispatched the same day.

Which countries do you ship to?

We ship worldwide.

When will my order arrive?

If you live in EU you should receive your package 24h after your order. For the rest of the world, the estimate delivery should take 3 business days. Please note that due to COVID-19, deliveries may be delayed for certain territores.

What are your shipping options?

We only ship through courier express-delivery.

Can I track my order?

Of course! We will send you a shipping confirmation email once your order is on its way. Simply click on the “Track my order” button to view the up-to-date tracking.

Is it possible to ship to a PO box?

Not yet, but we are working on it :)

Return & refund

What is your return policy?

If for any reason you’re not satisfied with your purchase, you may return the items unused and in original conditions within 30 days from your order (see the date on your order confirmation email). For further infos please take a look a tour refund policy page here.

How can arrange a return?

Please take a look to our refund policy here or write us at info@luxuryeywear.net to receive assistance.

How much a return costs?

It depends on where you live. Please write an email to info@luxuryeywear.net to receive further informations.

How do I know if you received my parcel back?

Usually it takes from 1 to 5 business days for your parcel to delivered back to Luxuryeyewear.net warehouse. We will send you an email as soon as we process it.

How long does a refund take?

Your refund will be automatically sent back to the payment method you used in your original order. This procedure usually takes around 3 business days.

Can I return an item for exchange instead of a refund?

At the moment we don’t offer exchanges, sorry. The only way to have a new product is to wait for your refund and place a new order.